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Frequently Asked Questions

Frequently Asked Questions

Are you insured and bonded?

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Yes, we are fully insured and bonded through Business Insurers of the Carolinas. This insurance is specific to in-home pet care and covers your home and contents, pets, and keys.

Are your employees background checked?

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Yes, all new employees have a federal, state, and county criminal check which includes animal abuse charges.

What types of pets do you take care of?

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ALL domestic pets EXCEPT horses as our workers’ compensation insurance doesn’t cover us for that.

Why do you need 2 ways in our home?

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Having a backup gives everyone peace of mind! Garage and door codes can fail, and keys can break off in locks. These things don’t happen often but when they do we’ll still be able to enter your home. We also offer lockboxes to keep your keys in while you’re away.

How will I know how my pet is doing while I’m away?

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We will send you an email update after EVERY VISIT. We call these updates Pawgress Reports and they include everything you need to know about the health and happiness of your pets… even amazing pictures. Our clients absolutely LOVE these!

Can you give my pet medication?

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Absolutely! We can administer all types of medications from pills, liquid, transdermal, and even insulin for diabetics and SQ fluids for pets with kidney disease.

Can you help me with my special needs pet?

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Yes, we’ve helped pets with vision and hearing loss, mobility issues, and even cats with cerebral palsy!

What if my pet gets sick while I’m away?

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Your sitter will initially contact Stephanie for guidance and then she will contact you for all serious and urgent matters. We will use your veterinarian for care and if they are closed or busy we will take your pet to the closest animal emergency hospital.

Why do I have several different pet sitters?

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At Steph’s Pet Sitting, we work as a team! Initially, you are set up with 2 sitters, a main sitter, and a backup sitter. As time goes by we may add in other sitters depending on how many visits per day you need and the length of your trip. This is to help out with the sitter’s days off and vacations as well as illness and emergencies.

How do I know my sitter stayed for the entire amount of time I paid for?

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Our software, Pet Sitter Plus, has GPS capability. Every time a sitter arrives at your home they “check in” and when they leave they “check out.” This records the exact time and location of each and every visit. This information can not be changed and is closely monitored throughout the day.

What happens if I’m delayed in returning home?

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Just let us know as soon as possible and we will add on additional visits as needed.

If I come home early will I be charged for visits not completed?

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Yes, all originally scheduled visits will be charged so your sitter can be compensated. We reserve this time for you and sometimes have to turn down other visits requested by other clients.

Should I tip my sitter?

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Tipping is not required but is always appreciated. You can leave a cash tip in your home for your sitter(s) as long as it’s in a sealed envelope with their name(s) on it or Steph’s Pet Sitting.

Where can I find even more details about your policies and procedures?

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See below for the fine print.

Policies and Procedures

Policies and Procedures

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